Prices below are a guideline and we reserve to right to amend them depending on the size and weight of your order. Thank you.
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What courier do you use?
We ship all goods via DPD on a next day delivery service for UK mainland addresses. For some Scottish Highlands and Northern Ireland postcodes it will be a 2 day service.
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Can I track my delivery?
Yes, DPD have a very good app for tracking your order – you can use their app to track your delivery. You will also receive a one hour delivery time slot so you do not have to wait in all day.
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How much is delivery and how long will it take?
During quiet times we are usually able to dispatch orders on a next day service but at peak time this is not always possible so please allow 3-5 working days for your order to arrive. Delivery for orders over £100 (excluding vat) are sent free of charge to UK mainland addresses, excluding some Scottish Highlands postcodes. For EU deliveries and UK islands and highlands please see the table below.
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Do I need to be in to sign for my delivery?
No. When you receive the delivery notification from DPD you will be given the option to leave the order in a safe place or deliver to a neighbour.
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Can you send my order via Royal Mail?
Unfortunately, we cannot dispatch goods via any means other than DPD.
If you are local to our warehouse, we are happy for you to collect. Email us for on sales@risuswholesale.co.uk so we can arrange a date and time to ensure your order is packed and ready. Our warehouse address is Unit 1 Knostrop Depot, Old Mill Ln, Leeds LS10 1RG
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Do you ship to Amazon Fulfilment Centres?
No, I am afraid we are not able to deliver to Amazon
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I am outside of the UK – can you deliver to me?
No, due to the new EU regulations we no longer ship to Europe
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Can I have my order delivered to a different address than my billing address?
Yes, we are happy to deliver to your business address for example, or school. Make sure all details are entered correctly for both addresses when placing your order.
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Can I arrange my own shipping?
Yes. If you wish to use your own courier company please email us to discuss before you place your order
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How do I return an item?
Please email us first at sales@risuswholesale.co.uk to arrange this. We do not offer sale or return. Incorrectly ordered goods or damaged items need to be returned within 7 days of receipt. We can only refund for full, unopened packs that are in their original condition. We will send you a returns form to complete and include with the goods. Please DO NOT send returns to the address on your invoice – that is our office address. Our warehouse address is: Unit 1 Knostrop Depot, Old Mill Lane, Leeds LS10 1RG
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How do I claim for damaged, faulty or an incorrect item?
Contact us first at sales@risuswholesale.co.uk to let us know what is wrong. We may ask for photos or arrange for you to return the item. Once we have received your return, we shall refund you for the item as well as reimburse you for any postage costs incurred.
UK Mainland (exc Scottish Highlands)
- Orders under £100 - £4.99
- Orders over £100 - FREE
All postage prices are exclusive of vat.
N.Ireland, Rep of Ireland, Channel Islands, Isle of Wight, Isle of Man. Scottish Highlands & Islands - AB37-38, AB54-56, FK17-21, HS , IV1-63, KA27-28, KW1-17, PA20-49, PA60-78, PH16-26, PH30-40, PH42-44, PH49-50, ZE
- Orders under £200 - £15
- £200 to £400 - £30
- £400 to £600 - £45
- £600 to £800 - £60
- £800 to £1000 - £75
- £1000 and over - £90
